Privacy Policy

1. Introduction

We are committed to safeguarding the privacy of our website visitors. This policy sets out how we will treat your personal information.

In order to provide users with its services, Adventure Balloons Ltd may request and/or record information about them. We therefore believe that we have a “legitimate business interest” to collect and use this information. This privacy notice explains the type of information collected; how it will be used; whether it will be disclosed to third parties and the use of cookies.

Adventure Balloons Ltd websites contain hyperlinks to websites owned and operated by third parties and these websites will have their own privacy notices and Adventure Balloons Ltd encourage users to review them. Adventure Balloons Ltd does not accept any responsibility or liability for the practices of such third-party websites and users should read carefully their privacy statements. Adventure Balloons Ltd understands that some communications may be relevant to users and others are not and some unsolicited communications are unwelcome, so it is fully committed to ensuring that the rights and obligations set out in law are respected.

2. Collecting personal information

Adventure Balloons Ltd may ask for limited personal information when users register to receive a service from us. The information collected will vary depending on the part of the website visited, but only by supplying this data, is Adventure Balloons Ltd able to provide users with the services requested.

We may collect, store and use the following kinds of personal information:

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this policy.

3. Using your personal information

Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

We may use your personal information to:

We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

4. Disclosing personal information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:

Except as provided in this policy, we will not provide your personal information to third parties.

5. Retaining personal information

This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. We will send email and other marketing communications for a maximum of 24 months after initial collection unless there has been some subsequent positive contact (eg. purchase, clicking email, visiting website).

Notwithstanding the other provisions of this Section, we will retain documents (including electronic documents) containing personal data:

6. Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password and firewall-protected) servers.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping any passwords you use for accessing our website confidential; we will not ask you for your password except when you log in to our website.

All payments are processed via SagePay a secure payment gateway. We do not store any card details on our system. All website communications are processed through a SSL (Secure Socket Layer) connection which is encrypted.

7. Amendments

We may update this policy from time to time by publishing a new version on our website. The date of the latest update will be shown at the top of the Privacy Policy. You should check this page occasionally to ensure you are happy with any changes to this policy.

8. Opting Out of the various activities

If you do not wish to receive certain types of communication, just let us know. Any marketing communications you receive from us will always include a clear, simple method to 'opt-out' of future communications.

You may instruct us at any time not to process your personal information for marketing purposes.

In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

9. Your rights

Provision of such rights will be subject to the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

If you request a copy of your information you may be required to pay a statutory fee.

We may withhold personal information that you request or refuse erasure of data to the extent permitted by law.

10. Third party websites

Our website includes hyperlinks to, and details of, third party websites.

We have no control over, and are not responsible for, the privacy policies and practices of third parties.

11. Updating information

Please let us know if the personal information that we hold about you needs to be corrected or updated.

12. IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

13. Cookies

Our website uses cookies, to help improve your user experience and provide analytical data. You can find full details in our cookie policy

14. Our details

This website is owned and operated by Adventure Balloons Ltd.

We are registered in England and Wales under registration number 4837166, and our registered office is at Adventure Balloons Ltd, Winchfield Park, London Road, Hartley Wintney, Hampshire, RG27 8HY.

You can contact us by writing to the business address given above, by using our website contact form at https://www.adventureballoons.co.uk/contact-us or by email to sales@adventureballoons.co.uk

Last updated: 22 May 2018